Privacy Policy

Closer may collect information you provide directly, such as account details, relationship communication content, prompts, feedback, support requests, and settings. We may also collect basic technical information such as device type, app version, approximate region, diagnostics, crash logs, and usage events.

You should not submit information that you do not have the right to share, including private information about another person without appropriate permission.

We use information to provide and improve Closer, generate conversation guidance, maintain account and app functionality, respond to support requests, monitor reliability, prevent misuse, and comply with legal obligations.

Closer uses AI systems to process the content you choose to submit and generate suggestions for reflection, understanding, and communication. AI-generated output may be inaccurate, incomplete, or unsuitable for some situations. Do not rely on Closer for emergency support, professional counseling, therapy, medical advice, legal advice, or decisions that require a qualified professional.

We may use trusted third-party service providers to host the service, process AI requests, deliver app functionality, manage payments through Apple where applicable, provide customer support, and operate security, analytics, and diagnostics tools. These providers may process information on our behalf under their own terms and privacy practices.

We may collect analytics and diagnostics to understand app performance, crashes, feature usage, and reliability. We use this information to improve Closer and troubleshoot problems. Where possible, we limit this information to what is needed for product quality and safety.

We retain personal information for as long as needed to provide Closer, maintain business records, resolve disputes, comply with legal obligations, and protect the service. Retention periods may vary based on the type of information and how it is used.

You may request deletion of your account or personal information by emailing support@usecloser.app. We may need to verify your request and may retain limited information where required by law, security, fraud prevention, or legitimate business recordkeeping.

Closer is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Questions about this Privacy Policy or privacy requests can be sent to support@usecloser.app.